We have an very clear customer refund policy.. Refunds can only be issued on the following conditions:-
1. The test bank or solutions manual / Instructors manual files purchased from gets corrupted. All solutions manual and test bank are tested before delivery however if any such issue evolve, please do let us know and we will try to fix the issue for you. In case we are not able to fix this all amount will be refunded to customer.

2. On very rare occasion the test bank / solutions manual / instructors manual is incomplete or do not match with the chapters. In this case, please contact us to resolve the issue. We can also issue refund of paid amount or exchange. 

We always take care of  customer satisfaction and ensure that they receive their product 100% correct.