Chapter 2: The Medical History and the Interview
1. Communication between two people can occur only if:
a. The speaker speaks clearly.
b. The receiver understands the message.
c. Each person is willing to listen to the other.
d. All of the above.
Communication occurs only if both parties speak clearly and listen carefully.
REF: pg. 16 OBJ: 1
2. Communication between individuals is affected by all of the following factors except:
a. The time of day.
b. The cultural heritage.
c. The religious beliefs.
d. The level of education.
The time of day is not likely to affect communication in a significant way.
REF: pg. 16 OBJ: 2
3. When one is conducting an interview with a patient, which of the following points is most
important in facilitating an effective interaction with the patient?
a. Recognizing the nonverbal signals that the patient is sending
b. Your ability to project a sense of undivided interest in the patient
c. Introducing yourself appropriately at the beginning of the interview
d. Answering all of the patient’s questions completely without using jargon
Patients can sense when we are distracted and will not communicate well in such a situation.
Glancing out the window or at the television will tell the patient that you are distracted and are
not that interested in what he or she has to say.
REF: pgs. 16-17 OBJ: 3
4. Which of the following types of questions are preferred for all interactions with a patient?
a. Direct questions
b. Neutral questions
c. Indirect questions
d. Open-ended questions
Neutral questions encourage the patient to respond with sentences and honest answers.
REF: pg. 17 OBJ: 3